Frequently Asked Questions – Maison Des Femmes

Appointment
Booking/Payment
Salon
Nails

We understand that things can come up. We value your time, and we hope you value ours, too. In the event you need to cancel your appointment, please be sure to notify us no later than 24 hours before your scheduled appointment. Failure to notify us in time will incur a cancelation fee.

Please be sure to arrive on time. Any late arrivals, more than 10 minutes, will need rescheduling and will incur a late cancellation fee.

Please be advised that our salon has a no-show policy whereby any no-shows will be charged as a late cancellation fee.

To guarantee the comfort of all of our clients, we do not allow children in the salon. Failure to follow this policy will result in the appointment needing to be rescheduled and may incur a late cancelation fee.

If you are unhappy with your service, we will gladly work with you to fix it, but due to the nature of the service, we do not offer refunds.

Our establishment has the right to refuse service to anyone who is under the influence of alcohol or drugs, behaves inappropriately with our staff, or can pose a threat to our business.

The safety of our staff and clients is our utmost priority. If you are suffering from any contagious infection, we recommend that you reschedule your appointment until you feel better. You may be asked to wear masks or get your temperature tested.

All all bookings are made via our booking platform: Fresha. You can download their application from Appstore/Google Play as well as use the online link via our website.

Our salon pricing may occasionally vary. For accurate pricing please request a complimentary in-salon consultation.

Payments shall and can be made via Fresha or via debit/credit card/cash in our salon.

15+ and this is a only female's salon.

Kindly keep your phone on silent/vibration only for the respect of others. Avoid taking calls unless "emergency", if you wish to listen to music/watch something on your device, kindly use head-phones.

No pets allowed due to hygiene and allergic reactions other may have.

No Food and Drinks from outside the salon is allowed due to hygiene reasons.

At our salon, we take hygiene and safety very seriously. We sterilize and sanitize our tools and equipment after each use, use disposable files and buffers, and follow strict cleanliness protocols to protect our customers. Our water is filtered three times and passes through a water softener to have the best pH level to protect your hair and skin as well as our equipment.

Absolutely! We are happy to accommodate group bookings and parties. Whether it's a girls' night out, bridal shower, or birthday celebration, our salon can provide a relaxing and enjoyable experience for your group. Just make sure book it well in advance!

If your artificial nails or the gel on your own nails are applied in a professional and correct way, it is completely painless. If you have a painful feeling during or after the treatment or if your nails are red after the treatment, your nail plate was probably damaged as a result of the incorrect filing of your nails. Unfortunately, this is a common mistake with less well-trained nail stylists! If this happens, we recommend that you change your nail stylist/nail studio as soon as possible.

The gel layer on your own nails or on your artificial nails should match the shape of a beautiful, natural nail as closely as possible. A common mistake is that the gel layer is 'convex' and has been placed far too thick on your nails/artificial nails. Such mistakes are usually a result of the inexperience and/or poor education of your nail stylist and/or the use of the wrong products. Of course, such a 'thick and convex' nail is not aesthetically pleasing!

Gel nails on the one hand and acrylic nails on the other are applied in a different way and the hardening of the products differs. Another important difference is that acrylic nails can in principle be harmful to your natural nails and gel nails are not. After all, acrylic nails are normally removed with an acetone-based product which can be harmful to your natural nails.

If the artificial nails - or gel on your own nails - are applied in a professional and correct manner, your own nails will not be damaged. However, this only applies to gel nails and we also assume that your nail stylist is experienced and is using high quality products. However, if your nails are painful/red, mistakes were made by your nail stylist (filing through your nail bed, ...). We also do not recommend acrylic nails due to the use of certain acetone-based products.

Gel nails are stronger than your own nails. In principle, you can do anything with artificial nails that you normally do. Of course you have to pay attention to the length of your artificial nails. After all, (very) long artificial nails will be in the way if you are very active with your hands. Then a slightly shorter artificial nail is of course a solution ... It is a good idea not to use your nails as tools and to be careful with aggressive (cleaning) agents, just like you do with your natural nails.

As the gel or artificial nail is placed on your natural nails, your natural nails will continue to grow. Depending on the growth rate of your natural nails, the gel layer or your artificial nails will need to be re-treated. Usually the interval is 3 to 4 weeks.

The question is actually quite strange. After all, nails are a dead matter, so they don't need to breathe. Nails grow 'from within': they are fed from the bloodstream. The visible part of your nail - the nail plate - consists of dead cells (keratin (just like your hair) and can't breathe). The cuticle bed and cuticle, on the other hand, obtain oxygen from the bloodstream (and not from the air). All the oxygen that the nail matrix needs to grow is supplied from the blood.